1. INTRODUCTION
At Green Giraffe Zambia Limited, we are committed to ensuring the satisfaction and well-being of our customers. Our return policy is designed to be straightforward and customer-friendly.
2. RETURN TIME FRAME
At Green Giraffe Zambia Limited, we strive to ensure that all of our products meet the highest standards of quality and satisfaction. Our return policy is designed to be simple and fair, reflecting our commitment to customer satisfaction. Customers have 14 days from the date of receiving any product to notify us if they wish to return it. The product must then be returned to us within a further 14 days from this notification.
3. CONDITION OF RETURNED ITEMS
All items must be returned in their original condition, unopened, and with all packaging and labels intact. Returns of opened or partially consumed products will not be accepted.
4. FAULTY OR INCORRECT ITEMS
If you receive a product that is faulty, or if an incorrect item is delivered, please contact us immediately. We will arrange for a replacement or refund and will cover all shipping costs in these circumstances.
5. HOW TO INITIATE A RETURN
To initiate a return, please contact our customer service team at sales@greengiraffezambia.org. You will receive return instructions and, if applicable, a return shipping label.
6. REFUNDS
Upon receiving and inspecting the returned item, we will send an email notification regarding the status of the refund. If approved, the refund will be processed to the original method of payment within a certain number of days.
7. EXCHANGES
We only replace items if they are defective or damaged. For an exchange of the same product, please contact our customer service team at sales@greengiraffezambia.org
8. SHIPPING COSTS
Customers are responsible for their own shipping costs for returning items, unless the return is due to an error on our part (e.g., a faulty or incorrect item). Shipping costs are non-refundable.
9. CONTACT INFORMATION
For more information about our return policy or if you have any questions, please contact our customer service team at sales@greengiraffezambia.org.